Support Center Home
Open a New Ticket
Check Ticket Status
Click on the category to browse FAQs.
About aliases / pseudonyms
Add Alias to Public key
Choose Default Compose alias
General information about Aliases
How do I add an alias?
How do I delete an alias?
Android mobile phones
Add Countermail account to K-9 Mail
Add Countermail account to Maildroid
Add private key to APG
Add public key to APG
Android mobile phone instructions
How big attachments can I send/receive?
How does CounterMail handle attachments?
I can't read/upload/download attachments in Safari?
What is the difference between the Download and View button?
Blackberry mobile phones
Blackberry 10 - add CounterMail account
How to use CounterMail on BlackBerry 10
Chat - XMPP Server (5)
Information about the XMPP Server
Can I choose my own XMPP username?
How to add chat account using Thunderbird
How to use the XMPP chat using Gajim
How to use the XMPP chat using Messages on OS X
How to use the XMPP chat with Pidgin
About our webmail Contacts-page
Are my Contacts encrypted?
Can I create a group of contacts?
How do I add a contact?
How do I add my friends public PGP key? (my friend is not using Countermail)
How to export contacts
How to use your own domain
Add a domain account
Add a domain alias to a domain account
Add a domain alias to your own account
Adding a DNS TXT-record for your domain (SPF)
Can I use my own domain with Countermail?
Email client setup (IMAP/SMTP) (25)
How to setup
Apple Mail - Add Alias
Apple Mail - Mavericks
Apple Mail - Mountain Lion
Apple Mail - Send Email
Can I send email from a local client like Thunderbird, Outlook or Apple mail?
Email forms (HTML) (1)
About our secure forms: https://countermail.com/?p=secure_forms
Can I use my CounterMail-account with email forms on my homepage?
Can a Hushmail or Cyber-Rights user send secure email to a CounterMail user?
Can I delete my private key from your server and store it on my own computer?
Can I send encrypted email to anyone using CounterMail?
Can non-CounterMail users verify my signature?
Does CounterMail have a cryptographic "back door"?
iPhone - iPad (9)
iPhone mobile phones and iPad
iPhone - How to add alias
iPhone - How to decrypt using iPGMail
iPhone - iPGMail encrypt
iPhone - iPGMail import keys
iPhone - solve problem with syncing Sent folder
Java installation / Troubleshooting (14)
How to fix Java problems
Enable Java in FireFox 52
Firefox in MacOS , Java loads, but no Login Window
How do I import the Java certificate?
How do I know that the Java applet is correct?
I can't login with Internet Explorer 9?
Message filters (9)
Examples of incoming message filters. Under Settings / Message filters
How can I create an autoresponse message?
How can I forward emails?
How do I activate new email notification?
How do I block certain senders?
How do I block emails with empty Subject?
All other subjects that is not listed as category yet!
Can I access my account while using proxy connection or VPN? (invalid session)
Can I change my username?
Can I create HTML emails?
Can I send mass-email/newsletters with your service?
Can I use Countermail on my phpBB-forum?
Mobile phones (1)
Info about mobile phone usuage
Can I use your service on my mobile phone?
Questions about passwords
Can you log my password?
How do I change my private key password?
How do I create a strong password, that I also can remember?
I have forgotten my password, can you help me?
What are the password requirements?
Payments / Premium services (16)
About payment and our services
Can I get a discount if I buy multiple accounts?
How can I change my email address?
How do I delete my account?
How do I pay anonymously?
How do I sign up for an account?
Tools page (12)
Information about the Tools page
Analyze SSL certificate
Check domain MX-records
Create PGP keypair
Email obfuscator for spam protection
Questions regarding the USB option
Can I have the USB activated and still use my mobile/email client?
Can the USB reveal my identity?
How do I create a backup copy?
How do I deactivate/remove the USB-key?
I get the error: "This USB is not activated!"
Windows Phone (2)
Windows Phone mobile phones
Decrypt - OpenPGP für Windows
Windows Phone - add Countermail account
—Browse by Topic—
Support / Linux support
Support / Mac OS X Support
Support / Windows support
Copyright © 2019 Countermail - All rights reserved.
Helpdesk software - powered by osTicket
Please wait... it will take a second!