Frequently Asked Question

Can I have the USB activated and still use my mobile/email client?
Last Updated 5 years ago

Yes. The USB key function only works with our webmail interface.


But if you also want to use a third party email client, like a mobile phone or a desktop client like Thunderbird/Outlook/Apple mail, you must do some extra steps in the initial setup routine for your external email client. We inform about these steps in our instructions.


Desktop email client information:
https://support.countermail.com/kb/faq.php?id=14


Mobile phone information:
https://support.countermail.com/kb/faq.php?id=30


Question:
But if have activated my USB-key and still can access my email without it, does it do any good?


Answer:
Yes, some reasons:
-your webmail login will always require the USB
-it will protect webmail logins from keyloggers
-it will strengthen your private key protection on our server
-it will prevent bruteforce attacks on your data on our server


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