Frequently Asked Question

How do I pay anonymously?
Last Updated 5 months ago

Here are some alternatives:

ALT 1: Buy a prepaid VISA/Mastercard (it's called prepaid, not Giftcard)
NOTE! Before you buy such a card, make sure it's valid for international payments! The Nordic countries have a card called PayGoo, but other countries may have simliar cards. 7-Eleven sell these cards.
Then follow our normal card routine on Alt #4.
Never delete your member-alias until you have verified that your account was upgraded correctly.

ALT 2: Use Bitcoin
Every of our order bitcoin payment address is unique and anonymous. Read more about bitcoin here: http://bitcoin.org/
You should follow or normal payment routine when paying with Bitcoin. Which means login to your account and click on "Premium services" button on the top. Then select Bitcoin on the order page. if your account already have expired you will be automatically redirected to the order page.
You will get all bitcoin instructions in an email (or on the screen if your account has expired). Your Bitcoin payment will be processed automatically one hour after it reached 6 confirmations on BlockChain.

Make sure you use a new Bitcoin-address each time you pay, do not re-use older addresses.
Never delete your member-alias until you have verified that your account was upgraded correctly.

ALT 3: Do a cash wire transfer (bank transfer)
Go to an exchanger or bank office that can do cash wire transfers, some examples:
Nordic countries - ForEx
USA - TravelEx
Many countries have similar exchangers. Usually, for smaller amounts you don't need to show any identification. Never delete your member-alias until you have verified that your account was upgraded correctly.

ALT 4: Use your own credit card
And delete your payment alias after you have verified that your account was upgraded.
1. Login to your account and click on "Premium services" button on the top, if your account already have expired you will be automatically redirected to the order page.

2. Select your premium time on the order page, select Credit card, click on [Next step], select your country and go to the checkout page.

3. After the payment is done, you will be redirected back to our activation page, enter your main Countermail-login email. Click on [Complete order].

4. If everything went ok, you should see a "Thanks for your order"- message. If you don't see this message, you should contact us by creating a support ticket.

5. Log out from our webmail. Login again and go to Settings / Account info and verify that your expire time has changed. Do not proceed to the next step if your expire time has not changed. Then you must contact us with your order number. Email: support@countermail.com

6. Go to Settings / Identities and select your memberXXXX alias/identity, delete it by clicking on the red Trash-icon in the bottom in the middle column, see the picture below.

image


Information about our member-aliases (identites)
The next time you login, you will automatically get a new random memberXXXX-alias/identity generated, you should keep the new member-alias for future payments.
We only store payment info for 14 days, after this period there will be no link between your payment and the account you purchased. Never delete your member-alias until you have verified that your account was upgraded correctly.

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