Frequently Asked Question

Blackberry 10 - add CounterMail account
Last Updated 4 years ago


NOTE: You need premium membership to be able to use our IMAP/SMTP server.

Also make sure you read this FAQ first ->  https://support.countermail.com/kb/faq.php?id=240


1. Choose the BlackBerry Hub icon




2. Select More





3. Choose Settings





4. Choose Email Accounts





5. Choose Email, Calendar and Contacts





6.  Enter your email address and then choose Next





7. Enter your IMAP-key and then choose Next

Please read below how to find your IMAP-key:




8. Now it should look something like this, scroll down





9. Make sure that:

The password must be your IMAP-key, read below how to find your IMAP-key:

Server Address: imap1.countermail.com

Port: 993

Encryption: SSL  

SMTP Username: usertest@countermail.com





10. Make sure that:

The password must be your IMAP-key, read below how to find your IMAP-key:

https://support.countermail.com/kb/faq.php?id=90

SMTP Server Address: imap1.countermail.com

SMTP Port:465

SMTP Encryption: SSL  


Then choose Done





Please Wait!

Please wait... it will take a second!