Frequently Asked Question
Blackberry 10 - add CounterMail account
Last Updated 9 years ago
NOTE: You need premium membership to be able to use our IMAP/SMTP server.
Also make sure you read this FAQ first -> https://support.countermail.com/kb/faq.php?id=240
1. Choose the BlackBerry Hub icon
![](https://countermail.com/images/faq/blackberry_add_account_1.png)
2. Select More
![](https://countermail.com/images/faq/blackberry_add_account_2.png)
3. Choose Settings
![](https://countermail.com/images/faq/blackberry_add_account_3.png)
4. Choose Email Accounts
![](https://countermail.com/images/faq/blackberry_add_account_4.png)
5. Choose Email, Calendar and Contacts
![](https://countermail.com/images/faq/blackberry_add_account_5.png)
6. Enter your email address and then choose Next
![](https://countermail.com/images/faq/blackberry_add_account_6.png)
7. Enter your IMAP-key and then choose Next
Please read below how to find your IMAP-key:
![](https://countermail.com/images/faq/blackberry_add_account_7.png)
8. Now it should look something like this, scroll down
![](https://countermail.com/images/faq/blackberry_add_account_8.png)
9. Make sure that:
The password must be your IMAP-key, read below how to find your IMAP-key:
Server Address: imap1.countermail.com
Port: 993
Encryption: SSL
SMTP Username: usertest@countermail.com
![](https://countermail.com/images/faq/blackberry_add_account_9.png)
10. Make sure that:
The password must be your IMAP-key, read below how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90
SMTP Server Address: imap1.countermail.com
SMTP Port:465
SMTP Encryption: SSL
Then choose Done
![](https://countermail.com/images/faq/blackberry_add_account_10.png)