Frequently Asked Question

Go to Settings / Preferences -> Security and Keys

(you need a premium account to get access to IMAP/SMTP keys!)

Press CTRL and + to increase the picture size (or Command and + on MacOS)



Click on [Show IMAP/SMTP Keys]
You should now see a password window. Enter your Countermail-password to see your IMAP/SMTP-keys.

1. This is your encrypted IMAP/SMTP-password key, this key is used as password if you want to setup your email account on a third party application on your computer OR on a mobile device. It works for all email applications which support Cram-MD5 password authentication (sometimes called encrypted password). Here are some examples of email applications that support this type (Cram-MD5):

• Android (mailapp K9)
• iPhone, iPad
• Thunderbird
• Apple mail
• Evolution
  

The IMAP/SMTP-password key is always 32 characters long. You can select/mark all 32 characters and then use copy and paste to insert this key into the password field in your third party email application. Make sure you don't copy any white spaces in the beginning or at the end. If you have a mobile device it is usually easier to click on [Save IMAP-key] and save the key as a text-file directly on the mobile device. If so, you should then open the text-file on the mobile device and use copy and paste to insert the IMAP/SMTP-key in the password field into your mobile device email application setup.

NOTE: The IMAP/SMTP-password key has nothing to do with PGP-encryption, it's only used to login (authenticate) with your account to our mail server, so you can download & send email data. To be able to PGP-encrypt/decrypt emails, you still need a PGP-application/plugin and access to your Public and Private PGP-keypair.

2. This is your plain IMAP/SMTP-password key, this key is used as password if you want to setup your email account on a third party application (or a mobile device) which do not support Cram-MD5 authentication. If your email application supports Cram-MD5 you should not use this plain key, see #1 for some example applications. The plain IMAP/SMTP key is always 64 characters long. You can select/mark all 64 characters and then use copy and paste to insert this key into the password field into your third party email application. Make sure you don't copy any white spaces in the beginning or at the end. Below are some examples of applications which need this plain IMAP/SMTP-key (they have no support for Cram-MD5 authentication):

• Microsoft Outlook (all versions)
• Windows Mail
• Some web scripts, when you send email from a homepage using some script or a plugin, check first if they have support for SMTP authentication using Cram-MD5, if so, use the IMAP/SMTP-key seen earlier on #1, if the web script don't have support for Cram-MD5, use this plain IMAP/SMTP-key as password (#2).

NOTE: The plain IMAP/SMTP-password key has nothing to do with PGP-encryption, it's only used to login (authenticate) with your account to our mail server, so you can download & send email data. To be able to PGP-encrypt/decrypt emails, you still need a PGP-application/plugin and access to your Public and Private PGP-keypair.

3. This is your encrypted private PGP-key. It is protected using your webmail password, Your private key should be kept secret and only you should have access to it.

If you want to import this private key into a third party PGP-application on your computer, click the [Download Private key] button, this will popup a file window asking you where to save the private key. The key will be saved as a normal text-file. Most PGP-applications can import the key from this text-file.

Some PGP-applications wants both the public and private key when importing keys. In this case, you also need to click on [Download Public Key].

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