Frequently Asked Question

iPhone/iPad - add Countermail account
Last Updated 9 years ago

NOTE: You need premium membership to be able to use our IMAP/SMTP server.

1. Choose the Settings icon



2. Choose Mail, Contacts, Calendars





3. Choose Add Account


4. Choose Other



5. Choose Add Mail Account



6. Fill in the necessary information, then choose Next

The password must be your IMAP-key!

Click on the link below to see how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90





7. Make sure that IMAP is selected



8. Enter the details for incoming and outgoing server. Then choose Next


Host name: imap1.countermail.com
User name: Your email address
Password: Your IMAP-key*

The password must be your IMAP-key!

Click on the link below to see how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90




The password must be your IMAP-key!

Click on the link below to see how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90


9. Make sure that Mail is selected and then choose Save



10. Now choose your email addresses from the list of your accounts.




11. Choose your account again




12. Choose the outgoing server

The password must be your IMAP-key

Click on the link below to see how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90




13. Choose your primary server




14. Make sure that:

Authentication is set to MD5-Challenge-Response

Server Port is set to 465

The password must be your IMAP-key!

Click on the link below to see how to find your IMAP-key:
https://support.countermail.com/kb/faq.php?id=90


Then choose Done



15. Now choose Advanced




16. Choose Drafts Mailbox




17. Choose Drafts on the server, then choose Advanced to go back.




18. Choose Sent Mailbox




19. 
Choose Sent on the server, then choose Advanced to go back.



20. Choose Deleted Mailbox





21. Choose Deleted Messages on the server, then choose Advanced to go back.





22. Make sure that:


Authentication is set to MD5-Challenge-Response
Port is set to 993

Then choose Account to go back





23. Save your changes by choose Done. You are now done.







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