Frequently Asked Question

How do you handle court orders? What information can you provide them with? Transparency Report?
Last Updated about a month ago

Countermail will not accept an order from any organization or investigative agency that is outside Sweden. If we get a court order from the Swedish police, we can only provide them with meta-data*.

We do not log IP-addresses, so we can not provide IP-addresses for any of our email accounts.

We do not store account passwords. Since we are using end-to-end encryption, the encryption/decryption process will be done locally on the users computer, not on our server, so there is no need for us to store passwords.

The private PGP keys are stored anonymously, this means that we are unable to determine which private key belongs to a specific user. There are very few providers who store the private key both encrypted & anonymously. This means that we can't give out any private key even if someone forced us. You can read the details here.

The payment information for premium accounts is stored for 14 days.

* The following data is not encrypted (in stored emails): Header-fields like From, To, Subject, Date, and Folder names. The reason for this is that the SMTP & IMAP protocols can not handle encrypted headers or foldernames


Keywords: government goverment authorities legal law jurisdiction Transparency Report Sweden Swedish police

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