Frequently Asked Question

When does my account expire?
Last Updated a year ago

You can find the Expire date under Settings / Account info

You will be notified by email of a pending expiration 14 days before your account expires. A second email will be sent to you 7 days before the expire date. If it's less than 5 days left, you will get a daily warning.

You can renew your premium subscription by clicking on the "Premium services"-button which is located in the upper left area.

If your account has expired and you want to renew it, you must first login, then you will see the payment link on the login window. You can also go directly to the payment page here:
https://webmail.countermail.com/payment/index.php

When you buy premium subscriptions, your premium time will be added to your expire date. If your expire date is older than then renewal date, the premium time will be added to the renewal date instead.

Expired accounts will NOT be deleted directly, see this FAQ: https://support.countermail.com/kb/faq.php?id=35


Keywords: renew, renewal expire date expires

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